About the Course

Executive secretaries play a key role in the smooth sailing of the office functions as they are the first points of contact for visitors accessing the organization and provide vital organizational and administrative support. They usually work for top executives and make certain that executives are equipped with all the necessary information needed to make timely business decisions.

This course is aimed at equipping the secretaries with the knowledge and skills to perform their functions effectively.

Target Participants

This course targets Secretaries, Office Managers, Coordinators and any other professional who seeks to gain skills and knowledge in secretarial functions.

What you will learn  

• Exceptional office management
• Excellent communication skills and exceptional interpersonal abilities
• Setting priorities and manage time efficiently
• Thinking proactively and positively
• Effective filing and records management systems
• Managing stocks and stationery supplies
• Telephone and email management
• Customer management

Training Duration

•  Online-7 Days
• Classroom_based-5 Days

Course Outline

Overview of The Secretary

• Role of secretary in a modern-day organization
• Tasks of a secretary/ New trends
• Effective functioning secretarial styles
• Attributes of a successful secretary
• Challenges of a secretary at the workplace

Organizational Skills

• Organizing oneself
• Organizing the office
• Organizing multiple tasks
• Organizing meetings
• Managing time and setting priorities
• SMART goals

Business Communication

• Verbal and written communication skills
• Professional business writing
• Active listening
• Cross-cultural communication
• Etiquette of e-mail writing
• Report writing and proof-reading
• Deliver effective presentations

Stress management

• Stress management techniques
• Identifying your stressors
• Formulating a comprehensive stress management plan
• Relaxation techniques for keeping the mind and body sharp
• Understand the life cycle of stressful thinking

Office Technology

• Planners, schedulers, digital assistants
• Office ergonomics and set-up
• Desk management
• Basic Finance and accounting software
• Basic secretarial tools and applications

Interpersonal Skills

• Personality development
• Negotiation skills
• Time management
• Business etiquette
• Body language
• Problem-solving techniques and decision making
• Planning methodologies
• Conflict resolution techniques

Ethics and Professionalism

• Office Ethics basic principles
• Confidentiality
• Managing conflict in the workplace
• Maintaining appropriate professional image
• Timekeeping and punctuality
• Understanding Urgency and importance
• Safety & security
• Policies and compliance

Information Management

• Record management
• Filling techniques
• Effective filing systems
• Storing and retrieving data
• Automation of Information flow

Methodology

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

Accreditation

Upon successful completion of this training, participants will be issued with Intensive Training Institute (ITI) certificate certified by the National Industrial Training Authority (NITA).

Training Venue

The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

Accommodation and Airport Pickup

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Tailor- Made

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our ITI Training Centre or at a convenient location.

Course Fees

• One on One training -KES 80,000 / USD 1100
• Virtual Training -Kes 65,000/USD 850

Payment

Payment should be transferred to ITI account through bank on or before course start date.

Send proof of payment to info@dev.skillsstackinstitute.com

For further inquiries, please contact us on:

• Tel: +254 727324901
• Email info@dev.skillsstackinstitute.com