INTRODUCTION
Do you want to start your career as an Executive Assistant or a Personal Assistant (PA)? This program will empower you with all the skills and knowledge you will require to become a successful Personal Assistant or an Executive Assistant leading to a bright career.

The Personal Assistant’s role demands exceptional planning and organizing skills. They need to have the ability to solve problems with quick decision makings and be tactful and discreet in the process of doing so. Personal Assistant duties include overall assistance to managers and senior executives, to handle and perform a vast verity of tasks, which ultimately contributes to the overall results of the management or the manager. Work productivity can be compromised if there is no support from a certified personal
assistant.

This course will engage you to rethink your value and significance as an executive assistant and acquire the competencies and confidence to achieve better results. Participants will learn the best practices and tools that will enable them to develop their emotional intelligence, business etiquette, and multitasking capabilities to develop as a next-generation Executive Assistant, Personal Assistant, or a Personal Secretary.

DURATION
10 Days

WHO SHOULD ATTEND?
 Executive Secretaries
 Personal Secretaries
 Executive Assistants
 Personal Assistants
 Administration Managers
 Management Secretaries
 Office Managers
 Senior Assistants

COURSE OBJECTIVES
Upon completion of this training course, participants should be able to:
 Aid directors and senior managers by performing pivotal roles
 Discover proactive approaches, problem-solving and decision-making skills
 Master the art of multi-tasking and organizing skills
 Learn time management and principles of prioritizing
 Represent your Manager in the Networking circle
 Synchronize your work style with your manager’s work styles
 The balance between independent decision makings and getting manager involved

 Get situations under control with proven time and stress management strategies
 Organize meetings, appointments, travel arrangements, and manage priority tasks
 Apply professional communication and business-writing techniques
 Boost your presentation and report writing skills
 Understand the art of managing conflict
 Comprehend the fundamentals of corporate and management behaviour
 Learn the impact of technology used by next-generation executives and assistants
 Understand the importance and techniques of protocol and diplomacy

TOPICS TO BE COVERED

Module 1: Role of a modern Personal Executive Assistant
 The framework of a modern organizational structure
 Understanding today’s global business environment
 Expanding and branding the value of a PA/EA
 Understanding the managerial aspects
 Competencies of a next-generation PA/EA

Module 2: Assistant and Manager Relationship
 Forming Common Objectives and Priorities
 Effective methods of communication with the Manager
 Building and maintaining the working relationship
 Adapting to the manager’s work style and anticipating his needs
 Partnering with the manager
 Dependent and Independent decision-making processes
 Being the managers representative

Module 3: Time Optimisation, Task Management & Prioritization
 Importance of time optimization
 Importance of task management
 Task Efficiency & Effectiveness

 Time management techniques
 Prioritization and Multitasking
 Urgent/important Matrix
 Delegation of tasks
 Managing conflicting priorities
 Importance of SMART Objectives

Module 4: Business Etiquettes and Diplomacy
 Protocol and business etiquette
 Reflecting the brand
 Customer Experience Skills
 Remembering names and appointments
 Noting schedules
 IMPACT
 Netiquette: Net Etiquette
 Confidentiality and Compliance
 Preserving Data securely
 Business Correspondence

Module 5: Effective Interpersonal Communication
 Building inter-department and client relationships
 Handling difficult personalities and scenarios
 Improving self-confidence and assertive Skills
 Presenting your opinions and influencing others
 BATNA and negotiation techniques
 Negotiating Win-Win Results
 Perceptions, Attitudes, and Beliefs
 Telephone Etiquette
 Active listening skills
 Paying attention to detail

Module 6: Meetings Management
 Meeting Etiquette
 Planning and preparation for the Meeting
 Preparing the Agenda
 Techniques for writing the minutes
 Improving the efficiency of meetings
 Actions plan after meetings
 Note-taking and transcription
 Closing and follow-ups
 Appointment Booking and Arranging Interviews
 Travel Arrangements and Event Management

Module 7: Emotional intelligence (EI) and Stress Management
 Emotional intelligence: Introduction
 EI and human psychology
 Dimensions of EI for Assistants
 Developing EI tactics and skills
 Stress: The Symptoms
 Controlling Stress
 Dealing with stress effectively
 Emotions, Stress, and Productivity

Module 8: Visitors Management
 Welcoming visitors
 Dealing with different kind of Visitors
 Improving Customer Service
 Different Techniques for Screening Visitors
 Servicing Internal and External Customers
 Handling Complaints Professionally

Module 9: Professional Business Communications

 Business Report Writing
 Elements for Business Writing
 Document Proofreading
 Writing Professional Emails and Etiquette
 Business Correspondence
 Presentation Skills and WHPI Method
 Communications involving complaint handling
 Giving and Receiving Feedback
 Body Language and Building Rapport
 Diary management and Calendar management

Module 10: Additional Responsibilities
 Handling managers personal requirements
 Managing Interruptions
 Administrative duties
 Sourcing office supplies
 Accounting and Stock Management
 Simple Budgeting
 Invoice and Petty Cash Management

METHODOLOGY
The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.
All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION
Upon successful completion of this training, participants will be issued with Intensive Training Institute (ITI) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE
The training will be held at ITI Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.
All participants will additionally cater for their, travel expenses, visa application,
insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations
contact the Training Officer.
Email: info@dev.skillsstackinstitute.com

Course Fees
One on One training -KES 180,000 / USD 2200
Virtual Training -Kes 160,000/USD 1600